As a corrections officer in North Carolina, Sam Poloche had long found being out in the field much more rewarding than working at a desk. So, in 2013, he eagerly joined a task force led by the U.S. Marshals Service, assisting in serving warrants across the western part of the state.
“It was just something he loved,” his wife, Cielo Poloche, said. “He did his job, came home to us, and that was it.”
On Monday afternoon, a deputy greeted Ms. Poloche at her home, bearing the news that her husband, a slightly reserved man who loved his two sons, had been shot while serving a warrant in Charlotte. By the time she arrived at the hospital, her husband had died.
Officer Poloche and three other members of the task force had been fatally shot while serving a warrant on a man who used a powerful AR-15-style rifle to fire waves of rounds at them from the second floor of a house.
“I’m still trying to process it all,” Ms. Poloche said on Tuesday, her voice breaking.
The killing of the four officers in a usually quiet eastern neighborhood, where a running gun battle left people scrambling for cover inside their homes, stunned residents and brought anguish across the city.
And as investigators started reviewing body camera footage and other evidence on Tuesday, officials and residents began to question how the serving of the search warrant, a common but highly charged task for officers, had turned into one of the deadliest moments in recent years for American law enforcement personnel.
“The last few days has been very tough,” Chief Johnny Jennings of the Charlotte-Mecklenburg Police Department said at a news conference on Tuesday, pausing to collect himself and wipe tears from his eyes.
In addition to Officer Poloche, 42, the victims were identified as Alden Elliott, a 14-year veteran with the State Department of Adult Correction and the father of one child; Thomas Weeks, 48, a deputy with the U.S. Marshals Service and the father of four children; and Joshua Eyer, an officer with the Charlotte-Mecklenburg Police Department who had been honored last week as an officer of the month by the city.
Around 1:30 p.m. on Monday, the officers walked up to a red brick home on Galway Drive to execute a warrant on Terry Clark Hughes Jr., 39, on charges of being a felon in possession of a firearm. As they approached, they were immediately met by gunfire coming from the second floor of the house, officials said.
The officers were at a “disadvantage” during the shootout, Chief Jennings said, because they were being fired at from above. Even as they tried to take cover, rapid bursts of gunfire from the rifle easily pierced their body armor, he said.
Chief Jennings said investigators were still piecing together a timeline of what had happened. Larry Mackey, a retired firefighter who lives close to the scene, said in an interview on Tuesday that he believed at least 30 minutes had passed between the first eruption of gunfire and a second burst of shots.
Video of the standoff that was captured by another neighbor shows officers crouching by a vehicle and pointing their guns up at a red brick house. At one point in one of the videos, an officer tells another, “He’s looking at us,” seemingly referring to Mr. Hughes.
Eventually, Mr. Hughes left the house, armed with a firearm, and was fatally shot by officers near the front yard, the police said. In addition to the four officers who were killed, four others suffered injuries that were not life threatening.
Officials said they were investigating how Mr. Hughes, who had an extensive criminal history, had acquired the guns.
Records from the North Carolina Department of Public Safety show that he spent time in prison in 2011 and 2013. Since 2001, he had been criminally charged more than four dozen times, on counts including breaking and entering, assault and possessing firearms as a felon, records show.
In 2012, Mr. Hughes was arrested after crashing his car during a police pursuit in central North Carolina.
“Our system is not completely where it needs to be,” Chief Jennings said of the criminal justice system. He added: “We’re overwhelmed in the court system. Our district attorney is overwhelmed with the docket that we see within Charlotte-Mecklenburg.”
When asked about the episode on Monday, Craig Hughes, a cousin of Mr. Hughes, said only, “Just a bad decision, that’s all.”
Neighbors on Galway Drive said they did not know many details about the people who lived in the house where the shootout occurred, other than that a woman would often do yardwork out front. A 17-year-old girl and a woman were in the home on Monday during the shooting and have been cooperating with officials’ investigation, the police said.
On Tuesday, much of the house was tattered and destroyed, with cracked bricks and splintered wood spread across the entryway. The second-floor windows were pierced, and bullet holes riddled the interior walls.
The task force that was serving the warrant on Monday had received training in a variety of matters over the years, according to Ronald L. Davis, the director of the U.S. Marshals Service.
Alexis Piquero, a professor of criminology at the University of Miami who has researched crime and justice policy, said that when officers serve warrants at homes, “they have no idea what is on the other side” of a door. With the proliferation of high-powered rifles across the country, he said, the dangers for such operations have only increased.
“When you combine an individual who has nefarious intentions with the armament that this kind of weapon takes on, it is a recipe for disaster,” Dr. Piquero said.
Gov. Roy Cooper of North Carolina said that he had met with the families of the slain officers and that “the investigation into this tragic, brutal, deadly attack will result in more answers that we don’t know today.”
Back at her home, Ms. Poloche, 43, said she was holding on to the memories of her husband: their first meeting in Sagunto, Spain, during a summer study abroad program; their marriage the following year; his adventurous spirit and quirky leather-working hobby.
Officer Poloche had been beaming with pride last Friday as he toured the campus of the University of North Carolina at Charlotte, where his two sons, 18 and 21, would soon be attending college together.
Ms. Poloche now thought of her boys and their heartache. She thought of her husband’s smile, the pride he had in his work.
“That is where my head is at,” she said.
Kitty Bennett contributed research.
